FAQ

On our site you can use the following payment methods: Paypal, Klarna, bank transfer, cash on delivery, credit, debit or prepaid cards.

In the case of purchasing goods with PayPal payment method (fast and secure payment system of the eBay group), the buyer will be redirected to the PayPal site where he can complete the order and make the payment by accessing his account (entering the personal email address and password) or by creating a new account easily and immediately.

By choosing to pay with PayPal the amount is charged directly to the assigned credit card (Visa, Visa Electron, Mastercard) or prepaid card (PostePay). PayPal protects the buyer's information as no financial information is passed.

For each transaction made with this method, a confirmation email will be sent from PayPal. The order amount is charged to the PayPal account at the time of order acquisition. In case of cancellation, the amount is refunded to the customer's PayPal account.

Klarna allows you to split your payment into 3 convenient installments.

In order to offer you Klarna's payment methods, we may pass your personal data in the form of contact details and order details to Klarna at checkout so that Klarna can assess your suitability for their payment methods and personalize those payment methods. Your personal data transferred is treated in line with Klarna's privacy policy.

In the case of purchase of goods with the payment method Credit Card, at the same time as the conclusion of the online transaction, the reference banking institution will authorize only the commitment of the amount relating to the purchase made.

Credit card transactions are handled by PCI-compliant Shopify Payments and support for 3D Secure checkout.

The amount relating to the goods shipped is charged to the Customer's credit card at the time of the order.

Cash on delivery involves an extra charge of 5.00 Euro. If you choose to pay on delivery, the order will be paid only upon delivery by courier. This method is deactivated during sales periods.

Please note: the courier will ONLY accept cash (no cheques or credit/debit card payments will be accepted).

In case of payment by Advance Bank Transfer, the shipment of the ordered goods will only take place upon actual crediting to the current account of LAR ITALIA srl Unipersonale, which must occur within 5 working days from the date of acceptance of the order, after which the order is automatically considered cancelled. If you have an online bank account, you can access your bank's counter directly, through MyBank, from the Gestpay application. The transfer, with this procedure, is immediate. The reason for the bank transfer must include the order identifier, which is released in the order confirmation email.

The bank details to make transfers to are:

UNICREDIT BIELLA BIELLA BRANCH AG. VIA DELLEANI 14 G/H- 13900 BIELLA

BANK TRANSFER RECIPIENT : LAR ITALIA srl Unipersonale Via Visconti di Modrone 28 -20122 Milan

REASON : Order No. ...

IBAN : IT21 U 02008 22310 000105353224 SWIFT BIC UNCRITM1CD1

Shipping costs are free for deliveries made in Italy for receipts over €149 (VAT included); otherwise a transport cost of €6.90 will be charged.

Orders generally take 5/8 working days plus delivery times that are managed directly by the couriers. If the goods are available immediately, they will certainly take less than 5 days.

After shipping the package, we will send a confirmation email with the tracking number of our courier.

This option is only available at the Gaglianico (BI) store.

If you have entered your shipping details incorrectly, we recommend that you contact us promptly at our e-commerce customer service or via chat.

You can return the items ordered and receive a refund. In case of the wrong size, you must return them and place a new order with the desired size.

For returns or size exchanges, you must log in to your personal area using the same email address entered during order confirmation.

Once logged in, you can select the order you wish to return and proceed.

The return is at the customer's expense (as per the policy on the site).

- You can use our carrier's special rate at a cost of €9.90.

-You can use a carrier of your choice

In both cases the shipping address will be:

LAR ITALIA srl Unipersonale ANGELICO –VIA CAIROLI 164 -13894 GAGLIANICO(BI)

Cash on delivery packages will not be accepted.

The drop is a sartorial measurement used mainly for suits and jackets that indicates the difference between the semi-circumference of the chest and the semi-circumference of the waist. For example, for a size 50 suit with a chest of 100 cm, in Drop7 the waist will be given by 100:2 = 50 -7 = 43 cm (semi-waist of trousers; if in Drop6 the semi-waist would be 50-6 = 44 cm. The higher the drop, the slimmer the suit becomes with broad shoulders and dry hips (inverted triangle). It is therefore recommended to

· Drop7 for lean physiques

· Dro7Lungo for slim physiques with height above 1.90cm and long arms

· Dro6 for regular builds

· CUSTOM, a fit between Drop6 and Drop7.

· Drop4/Comfort for those with a large waist and chest

Once you have identified the Drop, you can check your size by comparing the sizes present in each item under "size guide".

The measurement of the shirt must be made taking into account the measurement of the neck, expressed in cm, plus one centimeter of play. The choice must however be made based on the fit, divided between:

• SLIM, with pleats sewn on the back and fitted
  
• INTERMEDIATE, with a regular fit without being too tight
  
• CUSTOM with a slightly slimmer fit than the Intermediate
  
• CLASSIC, with a comfortable fit and wide volumes, with open gussets on the back

For MEN, the size scale relates an M to a size 48, an L to a size 50 and the others follow.

For WOMEN, the size scale relates an M to a size 42, an L to a size 46 and the others follow.

The definition of super 100s, or 120 or 140s, refers to the fineness of the yarn: the higher it is, the finer and more valuable the fabric.

All outerwear items take into account the bulk so consider your usual size, unless otherwise indicated in the item.

In our belts, the measurement is given by the double size of the trousers. For example, if I have a size 52, the measurement of my belt will be 105 cm (52x2= 104). Consider the next size up if you want it longer (almost all of them are adjustable with a screw).

They are divided into: regular, slim or comfortable. The type of fit is indicated in the title and description.

All items have a table in cm to check the correct size, in the absence of a table contact us on the chat

For more information on conversions, click this link .

Here is the link to our stores page.
https://www.angelico.it//pages/faq

Our Customer Service is active and at your complete disposal from Monday to Friday from 09:30 at 12:30 and from 14:00 to 17:00 . Contact us by filling out the request form by clicking here.

Alternatively you can contact us via the Chat on our website!

Or contact us through one of the following services:

Email: customercare@angelico.it

Phone: 015 2548801

After adding the desired products to the cart, you can proceed with the purchase by selecting one of the payment methods provided and entering your data or by logging in.

Shortly after completing your order, you will receive a confirmation email to the email address you provided.

When your order is shipped, you will receive a confirmation email with the tracking of your package, you will be able to check its progress directly on the carrier's portal.

If you need an invoice, you will need to request it during the purchase process, before payment. Make sure that the billing information you enter is correct, as it will no longer be possible to change it once the purchase is complete.

If you have entered your shipping details incorrectly or selected the items you ordered, we recommend that you contact us promptly at our e-commerce customer service or via chat.

No, it is not necessary to create an account to purchase on the site.

It is possible to make your purchase as a guest, but it is still advisable to register to stay up to date on Angelico news and take advantage of all the benefits .

In the top right section of the site, you will find the “account” section

By clicking on it, you will access the login page, by clicking on "create an account" and entering all the data you can conveniently register.

In the top right section of the site, you will find the “account” section

By clicking, you will access the Login page, by entering the email the system will send an access code to the mailbox entered.

To access the user area it is not necessary to set a password.

Every time you need to log in, the system will send a one-time code to the email address you entered.

Angelico garments are made with quality fabrics, which require special care to preserve their properties and characteristics.

To avoid making mistakes during washing, which could cause damage to the products, it is highly recommended to carefully follow the instructions on the label.



Choosing quality fabrics and taking proper care of your garments will help ensure the durability and beauty of your Angelico garments over time.

To find out all the details of the conditions of sale, click here to visit the dedicated page.

The tailoring service is not available for online orders, but can be used in all our stores.

Contact us to find out in which stores the 'made to measure' service is also available!